Refund policy


If there is any problem with your order, please contact me first.

I do accept returns / exchanges


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the possible approval of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shapingspirit@gmail.com. 

Exchanges (if applicable) 
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shapingspirit@gmail.com 
You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note: I very seldom receive requests for refunds and am confident that I can help solve any issue that arrives :)

Duties / Taxes / Fees 

Duties and taxes may be due depending on where you are located. These fees are unfortunately out of my control.